Reserve classes in advance of attendance
Attend any class for which you have reserved a spot, or cancel your spot no later than two hours before the start of the class.
Late Cancellations
If you cancel a class after the cancellation deadline, you may still unregister to open up a spot for someone else, but this will still be counted against your membership usage limits and you will not receive a refund.
We understand things come up and sometimes this is unavoidable but unfortunately our booking system does not allow us access to amend credits. You will be able to register for another class in this time period, but this will debit another credit from your monthly allowance.
Please contact admin@crossfitripon.com or call us on 07956041668 , if you have any problems with this. We will not be able to perform this service outside of our opening hours.
Nightly Blackout 10pm – 5am
This time does not count towards cancellation cutoff and waitlist spot expiration.
For example, if a member is registered onto a 6am class they must unregister from the session before 10pm the night before to not lose a credit. Waitlist spots do not expire during the nightly blackout period.
No Show Penalty
To ensure fair access and accountability, we have implemented a £5 no-show charge policy for classes. This policy is designed to encourage timely cancellations and maximise availability for other members.
100% of the money raised will be donated to good causes.
Definition of a No-Show – A “no-show” is defined as failing to attend a booked class without cancelling in advance.
How Charges Are Applied – The £5 no-show fee will be automatically charged to the payment method attached to your membership.
Use your mobile app to cancel your class booking.
Ensure you receive a confirmation of your cancellation to avoid any misunderstandings.
No-shows prevent other members from taking advantage of available spots.
This policy helps us provide better service and ensures fair access for all gym members.
Arriving Late?
CrossFit Ripon recognises that life happens, and there will be times that despite best efforts, you may arrive to the gym after your reserved class has started. If you arrive late, it is up to the Coach’s discretion on how to get you caught up for class, or if it’s best (safest) to wait for a later class. If you show a pattern of being late on a regular basis, it is up to the Business owner’s discretion of action, such as a week reservation penalty, needs to be taken.
Waitlist Settings
Auto registrations: For members who are current first on the waitlist if it is 48 hours before the start of a class, they will automatically be added to the class.
If it is less than 48 hours before the start of a class, members must accept their spot before it expires. You have a 30 minute time slot to accept your place on the class before it is offered to the next member on the waitlist. You will receive a email informing you of this.
For members who have registered for a class and also added themselves to a waitlist, if a spot becomes available on the preferred class you will not be automatically added due to a valid registration on another class.
Drop In Policy
We only allow class drop ins to non – members.
Unacceptable Behaviour
Everyone has the right to access the services of CrossFit Ripon without disturbance.
Our commitment is to deliver excellent service in a space that is welcoming and safe and we ask all our customers and visitors for their co-operation in maintaining this environment.
We also recognise the importance of striking a balance between providing an opportunity for the lawful expression of views and opinions and unacceptable behaviour and actions that affect our customers and visitors.
Some examples of unacceptable behaviour in these instances might include:
- Using any foul, abusive, threatening, intimidating or discriminatory language or behaviour towards any employees, fellow members and/or visitors.
- Harassing and/or bullying employees, fellow members and/or visitors.
- Disorderly conduct which can include, but is not limited to, causing a disturbance, shouting, causing a nuisance to employees, members and/or visitors and/or otherwise hindering the day to day business of CrossFit Ripon, its employees, members and/or visitors.
- Congregating in the building and/or obstructing thoroughfares and emergency routes and access points and otherwise hindering the day to day business of CrossFit Ripon, its employees, members and/or visitors.
- Entering or attempting to enter restricted and/or non public areas of the building.
- Recording or photographing people without their permission.
- Failing to follow instructions of CrossFit Ripon employees.
- CrossFit Ripon reserves the right to remove any person from its property and to take the necessary action to prevent any person/s from entering its buildings or property.
We want to have a reputation for providing a welcoming community for those coming to visit us.
Gym Attire
We require all attendees to wear suitable clothing and footwear when exercising (denim, bare feet, flip-flops or boots are amongst the range of clothing choices that is unsuitable). Any member not wearing suitable attire may be asked to leave the gym at the discretion of the management team.
Code of conduct
Our promise to you
- To always provide an environment that is safe, judgement free and respectful of each and every person who walks through the door, regardless of age, race, religion, gender or sexual orientation.
- To keep our facilities and equipment clean, organised and up to date to accommodate our growing community.
- To ensure our coaches are providing you with top quality coaching/service in every single class. We will always strive to learn more, teach more and make your experience as great as possible help you reach your goals.
- To foster a strong community. We are in this together and it is important to us that we all support and encourage each other as we push towards our goals.
- To keep open and ongoing communication with our members to ensure you are up to date on everything going on in the gym. Events, news, policy updates etc.
- To recognise that we are all human. We are all sometimes a bit late, we all forget our shoes or knee sleeves occasionally and we all get a little tired after a hard day at work. We will be understanding, reasonable and empathetic in every situation.
Your promise to us
- To always show respect to the members and coaches at our facility and avoid any inappropriate language (both in our facility and social media platforms)
- To assist in keeping our facilities clean by wiping down equipment and putting equipment back where it belongs after use.
- To show up to class with a positive attitude, open to learning and ready to take on the day ahead!
- To embrace being part of a community based gym and show support to others in whatever way you are comfortable. Be open to getting encouragement from others too.
- To respond in a timely manner to events that you plan on attending, to cancel reservations appropriately to accommodate others who may want to attend in your place and respect changes to policy on class sign ups, events and gym etiquette. Most importantly to be open with us regarding the things you liked and didn’t like about our events, promotions and policies.
- To recognise everyone makes mistakes, if an error is made on CrossFit Ripon’s behalf we will do everything in our power to resolve the issue as quickly as possible.
- To not leave pets or young children in your care, unattended in any part of the gym facility. We do not allow pets or children on the gym floor at any time. Any children under the age of 8 are not to be left unattended in any part of the facility.
We implement these promises to ensure the best training environment possible for our members and staff. If at any time the owner feels that a member is not adhering to these promises, membership may need to be reviewed and possibly revoked.
Likewise, if you do not feel that CrossFit Ripon is upholding our promises to you, please let us know. We never want to stop improving our experience for each one of you.